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Terms of Service

Last updated: May 6, 2026

Welcome to Manhattan Labs. These Terms of Service ("Terms") govern your access to and use of the websites, applications, dashboards, AI service modules, and related services (collectively, the "Services") operated by Manhattan Labs ("Manhattan Labs," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Who We Are

Manhattan Labs is an AI automation company that builds and operates AI-powered software tools, dashboards, and integrations for businesses. Our Services include subscription-based AI service modules (such as Lead Qualifier, Client Onboarding Pipeline, Document Intelligence, RAG Knowledge Base, and Weekly Digest Dashboard), custom dashboards, website builds, and related professional services.

2. Eligibility and Accounts

You must be at least 18 years old and authorized to bind the entity you represent in order to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep it up to date.

3. Subscriptions, Fees, and Payment

Paid Services are billed on a recurring monthly basis unless otherwise specified in your order or scope of work. Fees are stated on our pricing page or in a written agreement and are exclusive of applicable taxes. By subscribing, you authorize us (and our payment processors) to charge your payment method on a recurring basis until you cancel.

One-time fees (such as Custom Dashboard or Website Rebuild engagements) are billed according to the schedule set out in your order or statement of work. All fees are non-refundable except where required by law or expressly stated in writing.

4. Cancellation

You may cancel a subscription at any time. Cancellation takes effect at the end of the then-current billing period; no prorated refunds are issued for partial months. We may suspend or terminate your access for non-payment, breach of these Terms, or activity that may harm the Services or other users.

5. Customer Data and Confidentiality

"Customer Data" means any data, documents, files, prompts, or other content you or your users submit to the Services. You retain all rights in your Customer Data. You grant Manhattan Labs a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely as needed to operate, maintain, and improve the Services for you and to comply with law.

We will treat Customer Data as confidential and will not sell it. We use commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data. No system is perfectly secure, however, and you are responsible for implementing your own access controls and for not sending us data you are not authorized to share.

6. AI Outputs

The Services use artificial intelligence and large language models, including third-party models, to generate outputs based on your inputs. AI outputs may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing AI outputs before relying on them, especially for legal, financial, medical, or other consequential decisions. Manhattan Labs does not provide legal, financial, tax, medical, or other professional advice, and AI outputs are not a substitute for qualified professional judgment.

Subject to these Terms and your payment of applicable fees, you own the outputs generated for you by the Services to the extent permitted by applicable law and underlying model provider terms. You are responsible for ensuring your inputs and use of outputs comply with applicable law and third-party rights.

7. Acceptable Use

You agree not to, and not to allow any third party to:

  • use the Services to violate any law, regulation, or third-party right;
  • upload or generate content that is infringing, defamatory, harassing, or unlawful;
  • attempt to reverse engineer, decompile, or extract underlying models, weights, or training data;
  • probe, scan, or test the vulnerability of the Services without our written permission;
  • use the Services to build a competing product or to benchmark for a competing product;
  • send spam, malware, or content that contains personal data you are not authorized to process; or
  • resell, sublicense, or share access to the Services other than as expressly permitted.

8. Third-Party Services

The Services may interoperate with third-party platforms (for example, OpenAI, Anthropic, Stripe, Railway, Cloudflare, AWS, Slack, HubSpot, Calendly, and Microsoft 365). Your use of those services is subject to their own terms, and Manhattan Labs is not responsible for their acts, omissions, availability, or content.

9. Intellectual Property

Manhattan Labs and its licensors own all right, title, and interest in and to the Services, including all software, models, designs, dashboards, documentation, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term and solely for your internal business purposes. No other rights are granted by implication or otherwise.

10. Feedback

If you submit suggestions, ideas, or feedback about the Services, you grant Manhattan Labs a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation to you.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE ACCURACY OR RELIABILITY OF AI OUTPUTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANHATTAN LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to defend, indemnify, and hold harmless Manhattan Labs and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Data, your use of the Services in violation of these Terms, or your violation of any law or third-party right.

14. Termination

We may suspend or terminate your access to the Services at any time for breach of these Terms, non-payment, or to comply with law. Upon termination, your right to use the Services ends. Sections that by their nature should survive termination (including IP, disclaimers, limitations of liability, indemnification, and dispute terms) will survive.

15. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or by posting the updated Terms on the Services). Your continued use of the Services after the effective date of the updated Terms constitutes acceptance.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in New York County, New York, and you and Manhattan Labs consent to the exclusive jurisdiction and venue of those courts.

17. Contact

Questions about these Terms? Email us at [email protected].